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How to Top Up Your Wallet Balance

Learn how to add funds to your account balance, including supported currencies and step-by-step deposit instructions.

You can add funds to your account by generating a top-up invoice and completing a standard bank transfer. Review our supported currencies and follow the step-by-step guide below to top up your balance.

Supported deposit methods and currencies

To ensure your funds are processed correctly, please review our accepted payment methods and fiat currencies before initiating a transfer.

Accepted payment methods

  • Bank transfer / Wire transfer only

ℹ️ Credit cards, debit cards, and third-party payment processors are not supported at this time.

Supported currencies

  • USD (United States Dollar)

  • EUR (Euro)

  • GBP (Pound Sterling)


Step-by-step guide to funding your wallet

Follow these steps to generate your top-up invoice and retrieve our bank details:

Step 1: Go to the wallets page

Log in to your dashboard and navigate to the Wallets page in the sidebar:

Step 2: Select your currency and click top-up

  1. Choose the specific currency wallet you want to fund (e.g., USD).

  2. Click the top-up arrow icon in the top-right corner.

Step 3: Enter your deposit amount

Once the dialog with the top-up form opens:

  1. Enter the Amount you wish to add.

  2. Add an optional Reference.

  3. Click Confirm.

Step 4: Download the invoice and complete the bank transfer

Once confirmed, download your generated invoice. This document contains the necessary bank details (such as name, IBAN, SWIFT/BIC, reference, etc.) to complete the transfer from your bank portal.

⚠️ Critical Requirement: Include your invoice number

When submitting the payment through your bank, you must enter the exact invoice number into the payment reference field. Failing to include this reference will prevent our system from matching the funds to your account, resulting in severe delays.

Step 5: Processing your top-up request

After completing the bank transfer, please allow us some time to confirm receipt of the funds. Once confirmed, you will see your wallet balance topped up.

ℹ️ Please note: Balance top-ups via bank transfer are processed manually. Once funds clear in our account, please allow up to 24 business hours (excluding weekends and public holidays) for our team to review and approve your balance.

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