GIFQ

How recipients claim a GIFQ payout — the two-step verified flow from branded email to gift card reveal.

Recipient Redemption Flow Explained

Want your money back? How to cancel a payout from your redeem page, when you can't, and when the balance returns to the app where you earned it, such as…

Can I Cancel My Payout?

Picked the wrong payout method? How to switch from crypto to a gift card or back, change your coin, network, or wallet, and when your choice becomes final.

Can I Change My Payout Method?

Crypto payout pending or not in your wallet yet? How long transfers take, how to check your transaction hash, and when to contact support.

How Long Does a Crypto Payout Take?

Gift card missing or no longer available? Why brands change on your redeem page, how Global cards work, and what currency-locked means.

Why Isn't the Gift Card I Want on My Redeem Page?

Leftover balance too small for any gift card? How to find a card that fits, and whether your remaining balance goes back to the app where you earned it, such…

Why Can't I Redeem My Remaining Balance?

Why a GIFQ payout can't go to your bank account or PayPal, and what to redeem instead.

Can I Withdraw to a Bank or PayPal?

Receive Payouts

Gift card code not working or not accepted? Where to find your code, how to enter it, why a card may not work in your country, and when to contact…

My Gift Card Isn’t Working

Redeemed the wrong gift card or one for the wrong country? Why redeemed gift cards can't be exchanged or refunded, and what to check before you redeem.

Can I Exchange or Refund My Gift Card?

How Can I Check When a Gift Card Expires?

How to redeem your card, and what to do if something goes wrong

Gift Cards

When you need a destination tag or memo for an XRP payout, why MetaMask and Trust Wallet don't have one, and where to find yours.

What Is the XRP Destination Tag?

How to send your payout to a wallet, and common questions along the way

Crypto

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