Most gift cards that won't work were entered in the wrong field, or are being used in a country or currency they weren't issued for. Go through the checks below. If the code itself looks wrong, message us in chat from your redeem page.
Where to find your gift card code
Open your redeem page (the link from your payout email or the app where you earned it).
Tap Redeem history and choose the gift card.
Tap Reveal details, then Confirm.
You'll see the Code, plus a PIN or other details if the card has them, each with a copy button. Some cards come as a link (Open redemption page) or a voucher file instead. Open How to redeem for the brand's steps, and Terms & Conditions for any restrictions.
If the page says Your gift card is being prepared, the code isn't ready yet. We'll email you when it is.
Make sure the card works in your country
Most gift cards only work in the country they were issued for, on that country's website, and in its currency. Check Included countries on the gift card details. A Google Play card issued for the United States, for example, won't redeem on an account in another country.
Some cards are also currency locked and only work on an account that uses that currency (see Why Isn't the Gift Card I Want on My Redeem Page?). Once redeemed, a card can't be exchanged for a different country or brand (see Can I Exchange or Refund My Gift Card?).
Check how you're entering the code
Enter it in the gift card or payment section at checkout, not the promo or discount code field.
Use the copy button and paste the code, so there are no typos, spaces, or extra characters.
If the card has a PIN, enter it as well.
If checkout doesn't accept the card on your phone, try a desktop browser such as Chrome or Firefox.
For in-store purchases, some brands need a printed copy of the gift card instead of a digital one.
If the card is still rejected
Some brands don't allow gift cards on sale items or with other offers. Check the card's Terms & Conditions.
Too many failed attempts can temporarily lock the card. Wait a while and try again. If it stays locked, the brand's support team is the one who can unlock it.
ℹ️ If the code looks incomplete, a PIN the brand asks for is missing, or the brand says the code is invalid, message us in chat from your redeem page, and we'll check it.