Your gift card email or voucher should include instructions on how and where it can be redeemed. If the card isn’t working as expected, try the following checks before contacting support:
Enter the gift card in the dedicated gift card/payment section at checkout, not in the promo or discount code field.
To avoid typing errors, copy and paste the code directly when shopping online.
Double-check that no spaces or extra characters have been added when entering the code.
Some retailers place restrictions on where or how gift cards can be used, especially alongside sales or promotional offers, so it’s worth reviewing the brand’s terms and conditions.
If the checkout page isn’t accepting the card on mobile, try completing the purchase on a desktop browser such as Chrome or Firefox.
Make sure you’re shopping on the correct regional website and using the matching currency connected to the gift card.
For in-store purchases, some brands may require a printed version of the gift card rather than a digital copy.
Repeated unsuccessful attempts can sometimes trigger a temporary security lock on the card. If this happens, wait a little while and try again later.